Show earlier experience
10.2024 – 01.2025
Senior IT Support Specialist – EXATEL, Warsaw
- Technical support for company employees
- Workstation setup and configuration
- Troubleshooting hardware and software issues
- Supporting users in internal tools and systems
- Ongoing collaboration with IT team and other departments
07.2023 – 09.2024
IT Support Specialist – EXATEL, Warsaw
- 1st line support – ticket handling and registration (Jira system)
- Remote and on-site user support
- Basic hardware configuration and software installation
- User account and access management
- Monitoring SLA and escalation to 2nd line when required
- Collaboration with other departments on IT tasks
10.2015 – 06.2023
IT Systems Support Specialist – Informatyczni.pl, Warsaw
- Ticket handling (OTRS) and 1st/2nd line support – remote and on-site
- Installation, configuration and maintenance of hardware and Dell PowerEdge servers (Windows Server 2008–2019, Linux)
- Virtualization using VMware, Hyper-V and testing Proxmox VE
- Network configuration and administration (Dell, HP, MikroTik, Ubiquiti – LAN/WAN, VLAN, firewall)
- Infrastructure security – backups (Veeam, QNAP), firewalls, antivirus
- Monitoring infrastructure, backup testing and incident response
- Supporting IT environments for small business clients (logistics, sales, industry, agriculture)
10.2014 – 09.2015
Junior IT Systems Support Specialist – Intaris Sp. z o.o., Warsaw
02.2014 – 09.2014
IT Helpdesk Specialist – District Court in Warsaw
03.2013 – 08.2013
IT Intern – Polish Airports, Warsaw
12.2012 – 02.2013
Computer Service Technician – NONSTOPCOMPUTERS, Warsaw
06.2012 – 11.2012
IT Intern – Polish Airports, Warsaw